[Solved] Got my hacked Insta back through the official hacked flow - the bit that actually worked
Dan M1,180 views
Quick one because posts on here helped me when I was panicking.
Got hacked Sunday, they changed the email and phone number. Account wasn't disabled, just taken.
What worked: on the login screen I tapped forgot password, then the option for when you can't access the email or phone, and eventually it offered the video selfie. I've got loads of photos of my face on my profile so I guess it matched. Took 2 days, then I got an email to set a new password and could log their sessions out.
What didn't work: the revert link in the 'your email was changed' email (expired by the time I saw it), and the AI chat (kept sending me to the same help page).
Lesson: have your own face in at least a few posts. Apparently if there's no photos of you it can't verify you. And turn on 2FA, which I now finally have.