Paid for Meta Verified on my husband's account just to get a chat. 'The decision is final.'

Dana R2026-04-25 02:30 UTC1,240 views

You can't subscribe from a disabled account (obviously) so we bought it on my husband's FB. $14.99. Got through the AI assistant after a lot of back and forth and finally reached a person (I think? she had a name). She said she could see my account was disabled for violating the standards, that the decision was final and she couldn't reverse it. I asked which post. She said she doesn't have that information. I asked if she could escalate. She said she'd pass along my feedback and suggested I just make a new account. Which is literally against their own rules?? Cancelled the subscription the same night. I'm not even mad at her, she clearly has zero power. I'm mad that the only way to talk to anyone costs money and then the person can't do anything anyway.

Edit

5 comments

throwaway_ig222026-04-25 05:50 UTC
next time type GDPR and lawyer in the chat, they're legally required to escalate then
Pieter (NL)2026-04-25 08:40 UTC
@throwaway_ig22 I don't think that's true, at least not in a chat window. I read about someone whose chat was simply ended when they mentioned GDPR. In the EU there are formal routes, but saying the word in a chat doesn't force anything.
Dana R2026-04-25 13:15 UTC
Yeah we're in Texas so no GDPR anyway lol. Thanks for the reality check.
Anonymous2026-04-26 01:00 UTC
were you charged right away or after a trial? wondering if a chargeback is a thing
1. Dana R2026-04-26 02:30 UTC
  @Anonymous right away. I'm not going to fight $15 but I've seen people dispute it with their card company. The time limit depends on your bank so check with them.