EU folks: the Appeals Centre Europe route worked for my Facebook (long, with timeline)
Pieter (NL)2,240 views
Writing this because I found almost nothing practical when I needed it.
Background: Dutch, 41, on Facebook since 2009. In October my account was disabled for 'dangerous organisations and individuals'. As far as I can tell it was because I shared an old photo from a WW2 history group (a museum photo of Rotterdam after the bombing, with a caption about my grandfather). No warning, no strike before that.
Timeline:
- 14 Oct: disabled. Appealed in the app the same night.
- 16 Oct: appeal rejected.
- 20 Oct: submitted a dispute to Appeals Centre Europe through their website. It was free for me. They asked for screenshots of the notice, the reference from Meta's appeal, and a short explanation in my own words.
- Early Nov: email that the case was accepted and that they had asked Meta for the content.
- Mid Dec: decision. They found the decision should be reversed. If I understood it correctly, Meta never showed them which post was the problem.
- 9 Jan: account back. No message from Meta, it just worked again.
Things to know:
- Their decision is not binding on Meta. I think I was lucky, don't treat it as guaranteed.
- It's for people in the EU (it's under the Digital Services Act).
- They don't take every kind of case. On their site I read that hacked accounts, impersonation, child sexual abuse material and fake account / bot decisions are out of scope, so check their eligibility page first.
- I think they want you to have tried Meta's own appeal first, at least they asked for the reference.
- Stick to facts. I wrote in English but I believe other EU languages are fine.
Happy to answer questions.