New Zealand
In 2025 New Zealand media reported many businesses and individuals whose Facebook and Instagram accounts were suspended, and some accounts were restored after RNZ raised them with Meta. In October 2025 the Ministry of Business, Innovation and Employment (MBIE) set up a mailbox to pass small-business cases to Meta for review, and Netsafe offers free, confidential advice.
As of 2026-10-26
Regulators and public bodies
Govt steps in to help businesses wrongfully suspended by Meta (opens in a new tab)
tvnz-1-news-prod.cdn.arcpublishing.com
Small Business Minister Chris Penk met two senior Meta executives, and MBIE opened a dedicated mailbox, small.business@mbie.govt.nz, to pass small-business cases to Meta for review.
Consumer groups and legal help
netsafe.org.nz
Netsafe, New Zealand’s approved online safety organisation, explains how to respond depending on whether an account is disabled, suspended or locked, advises keeping the notice and emails, and warns that fake ‘support’ messages offering recovery are a common scam. It offers free, confidential help to individuals and businesses.
Reporting
Meta action impacting Kiwis’ digital lives (opens in a new tab)
odt.co.nz
RNZ passed 18 suspended accounts to Meta and most were restored, some within hours, including one suspended since March whose appeal had been rejected. One person had paid $30 a month for a subscription to get support from a person, without success.
‘Quite stressful’: Kiwis stung by wrongful Facebook and Instagram bans (opens in a new tab)
1news.co.nz
1News reported on New Zealand businesses, including an Auckland hair salon, whose Facebook and Instagram accounts were banned.
Please note
This page collects public material as general information. It is not legal advice. Bodies and procedures change, so check the original link before you apply.
For step-by-step official procedures, see the recovery guide.