Is there literally ANY human at Meta? Tried the new AI assistant, it's a loop

Anonymous2026-03-23 00:05 UTC1,610 views

Tried the new AI support assistant they rolled out this week. Paraphrasing but this is basically how it went: me: my account was disabled by mistake, I'd like a person to review it bot: I understand how frustrating this must be! You can request a review from your Account Status page. me: I did. It was rejected in 6 minutes. bot: I'm sorry to hear that. You can request a review from your Account Status page. me: human please bot: I can help with that! Here are some articles that might help. Four times. FOUR. I'm 52, I've been on Facebook since 2008, my whole family is on there, and I can't get anyone to even tell me what I supposedly did. Anyway. Rant over. Hope everyone's having a better Sunday than me

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4 comments

gwen2026-03-23 00:40 UTC
'here are some articles' 😭 identical experience
Rob from NS2026-03-23 12:20 UTC
From what I understand the assistant is mostly meant for password resets, hacked accounts and that kind of thing, not overturning a disable. Not defending them at all, just so you don't burn more evenings on it.
Anonymous2026-03-23 23:05 UTC
OP - fair enough Rob, thanks. Still feels like being handed a pamphlet at a funeral lol
lisa_m2026-03-29 02:10 UTC
Ha. Since friday I'm in the exact same loop. At least we're in it together I guess