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EU-Leute: Das Berufungszentrum Europa hat zu meinen Gunsten entschieden und mein Instagram ist wieder online (langer Beitrag, Zeitleiste im Text).

Titel automatisch übersetzt von Google ÜbersetzerOriginaltitel: EU folks: Appeals Centre Europe ruled in my favour and my Instagram is back (long post, timeline inside)

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I promised myself I'd write this up if it ever worked, so here it is. Netherlands, personal account, about 1,100 followers, mostly cycling and photography. WHAT HAPPENED - 3 Nov 2025: account suspended for 'bullying and harassment'. As far as I can tell it was a comment thread where I argued with a friend about football. Both of us joking. He even tried to report it as a mistake for me, lol. - Appealed in the app the same day. Rejected the next morning. - Tried the new support hub in December. Went in circles. APPEALS CENTRE EUROPE - 12 Dec 2025: filed a dispute on their website. It's free for users. You need the details of the decision, so screenshot your notice. They also asked whether I'd used Meta's own appeal first. - They said they would ask Meta for the content and the reasoning. Then it was quiet for a few weeks. - 19 Feb 2026: email with their decision. They found the suspension wasn't in line with the policy. They were clear that their decisions are not binding on the platform. - 6 Mar 2026: account back. No email from Meta, it just worked when I tried to log in. WHAT I'D TELL ANYONE IN THE EU 1. Check the scope first. They don't take everything. As far as I understand hacked accounts, impersonation, fake account and child abuse material cases are outside it, so read their site before you file. 2. Do Meta's own appeal first and keep the screenshot of the rejection. 3. Be patient. Mine took about 3 months from filing to getting back in. 4. There are other certified bodies as well, depending on your case and language. Good luck. Happy to answer questions.
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6 Kommentare

  1. Englisch (English)

    Can I use this from the UK? My IG got suspended in January.
    1. Englisch (English)

      @Hannah (Bristol) unfortunately I don't think so. It's under the EU Digital Services Act so it's for people in the EU. Sorry :( As far as I know Ofcom doesn't handle individual cases either.
  2. Danke für den ausführlichen Bericht! Ich habe im Januar bei einer anderen zertifizierten Schlichtungsstelle einen Fall eingereicht (Facebook, angeblich Spam), bisher noch keine Entscheidung. Ich melde mich, wenn sich was tut.
  3. Englisch (English)

    Did they ask you for anything else? Like ID?
    1. Englisch (English)

      @Anonymous No ID. Just my details, the account name, the notice screenshot and a short explanation of why I thought the decision was wrong.
  4. Englisch (English)

    Thanks for writing this up. fwiw I read that their yearly report (came out in May) said they'd only actually decided a pretty small number of the account suspension disputes, because a lot of the time they need the platform to send the content over first. So go in with low expectations maybe, but it's free so why not

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