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Account Ban Help
İngilizce

Hesabım hacklendi, reklam hesabım boşaltıldı (1.180 dolar), ardından devre dışı bırakıldı. Hesabımı geri aldım ve param iade edildi. Uzun oldu, kusura bakmayın.

Başlık Google Çeviri ile otomatik çevrildiOrijinal başlık: Hacked, ad account drained ($1,180), then disabled. Got it back + the money refunded. Long, sorry

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Food truck in Tampa. Here's my whole saga from the last 5 weeks in case it helps anyone with a business account. Aug 2: Got an email saying my login email was changed. I was slammed at a festival and ignored it (mistake #1: that email has a link to undo the change, USE IT). Aug 3: Locked out. Someone was running ads from my ad account, $1,180 in under 2 days on stuff I'd never sell. Aug 4: Facebook disabled my account, probably because of the hacker's ads. The truck's Instagram went too. What worked: 1. Bank first. Called my card issuer, reported the ad charges as fraud, cancelled the card. They opened a dispute and refunded it in about 3 weeks. 2. facebook.com/hacked from a laptop I'd used before, picked 'someone else changed my email'. Did the video selfie. 3. Filed a police report (non-emergency line) and an IC3 report online. Mostly for paperwork, the bank wanted a report number. 4. Waited. Did not make a new page. Did not answer any 'Meta Business Support' messages (got 3 phishing ones, they look very real). Sep 6: Got a 'your account has been restored' email. The hacker's ads were gone and my old posts were there. Instagram came back the next day. Now: authenticator 2FA, a new email used only for the business, and a virtual card with a low limit for ads. Hope nobody needs this, but here it is.
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4 yorum

  1. İngilizce

    This is really helpful. The bank part especially, I didn't know you could dispute the ad charges.
  2. İngilizce

    The fake 'Meta Business Support' messages are everywhere right now. If it has a link and a 24 hour deadline, it's fake.
  3. İngilizce

    Did you ever get an explanation for the disable?
    1. İngilizce

      @Kyle nope. just 'restored'. I'll take it

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