Netherlands

The Netherlands Authority for Consumers and Markets (ACM) is the Dutch Digital Services Coordinator. It has received about 700 DSA reports, mostly about account and content restrictions, and passes complaints about services based in other EU countries to their regulators. In May 2026 the digital rights group Bits of Freedom and LGBTQIA+ organisations wrote to Meta demanding an end to arbitrary account suspensions.

As of 2026-10-26

Regulators and public bodies

Veel gebruikers onbekend met hun rechten op online platforms; ACM start voorlichtingscampagne [Many users unaware of their rights on online platforms; ACM launches campaign] (opens in a new tab)
acm.nl2025-08-26
ACM said it had received about 700 DSA reports, mostly about account or content restrictions, the handling of illegal content and platforms that cannot be reached; about two-thirds concerned services in other member states and were passed to those countries’ regulators. Reports can be made through ConsuWijzer.
Dutch watchdog investigates online firms blocking accounts using bots (opens in a new tab)
nltimes.nl2025-08-27
NL Times reported more than 250 DSA complaints in a year, including customer service that offers only chatbots and accounts blocked without explanation.
Account geblokkeerd, content verwijderd [Account blocked, content removed] (opens in a new tab)
acm.nl
ACM’s guidance for businesses says platforms must explain why an account was blocked, that a chatbot alone is not enough, and that they must point users to dispute settlement bodies.

Courts, lawsuits and petitions

Letter to Meta: stop arbitrary account suspensions (opens in a new tab)
bitsoffreedom.nl2026-05-20
In a letter sent through a law firm, Bits of Freedom and more than ten LGBTQIA+ organisations, including COC Nederland, asked Meta to stop arbitrary suspensions, state which rule was broken, disclose whether a person or a machine decided, and name a contact point. They relied on the DSA duty to give a clear and specific statement of reasons.
Dwangsommen tot 10 miljoen euro voor aanpassing Facebook en Instagram [Penalty payments up to €10 million for changes to Facebook and Instagram] (opens in a new tab)
rechtspraak.nl2026-03-10
The Amsterdam Court of Appeal raised to €10 million the cap on penalty payments attached to a district court order of 2 October 2025 requiring Meta to fix a DSA breach. The case concerned the option of a non-personalised feed, not account suspensions.

Please note

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