Canada
Canadian reports describe disabled accounts and Meta Verified subscribers who could reach only an AI chatbot; Meta says its new login support is starting with some cases in the US and Canada. Canadian courts have declined to hear claims about Instagram accounts used for business, applying the California forum clause in Meta’s terms, while the Supreme Court in Douez v. Facebook (2017 SCC 33) did not apply such a clause to a British Columbia consumer’s privacy claim.
As of 2026-10-26
Know this first
- Consumer or business account: in Gorenstein (2025 FC 410) and Delev (2026 QCCQ 685) the courts declined jurisdiction because the Instagram account was used for business. Meta’s terms let consumers sue in their own country, so whether an account was personal or commercial can decide whether a Canadian court will hear the case.
Courts, lawsuits and petitions
Gorenstein v. Meta Platforms, Inc., 2025 FC 410 (opens in a new tab)
canadianlawyermag.com
A Vancouver reseller of second-hand luxury goods sought damages for business losses after an Instagram account was suspended. Because the account’s commercial use was not disputed, the Federal Court applied the California forum clause in the terms and permanently stayed the case, without ordering costs against the self-represented plaintiff; an appeal was filed (A-100-25).
Delev c. Meta Platforms inc., 2026 QCCQ 685 (opens in a new tab)
canadianlawyermag.com
In Quebec small claims (Montreal), the plaintiff sought C$15,000, saying Instagram closed the account without good reason. Finding enough evidence that the account was used for business, the court applied clause 7.4 of Instagram’s terms, declined jurisdiction and dismissed the claim; the clause it quoted lets consumers bring claims in a competent court in their own country.
Scam warnings
Canadian Anti-Fraud Centre: impersonation scams (opens in a new tab)
antifraudcentre-centreantifraude.ca
The Canadian Anti-Fraud Centre warned of rising scams in which fraudsters impersonate the centre and promise to recover lost money for a fee. The centre and the police never ask for payment to recover funds.
Reporting
Canadian says Meta won’t let her talk to a human after killing her accounts (opens in a new tab)
cp24.com
A Toronto woman’s 20-year-old Facebook account and other accounts were disabled on 24 September 2026. She subscribed to Meta Verified Standard (US$14.99 a month) but reached only an AI chatbot, which closed her request saying she had reached a support limit; Meta did not respond to questions.
Albertans among users frustrated over suspended Instagram accounts (opens in a new tab)
guelph.ctvnews.ca
CTV News Calgary reported on Alberta users whose Instagram accounts were suspended, including a Calgary DJ who lost a business account.
Please note
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