Germany
Germany’s Digital Services Coordinator, the Bundesnetzagentur, takes DSA complaints about unexplained account blocks but cannot unblock accounts itself; it reportedly received more than 2,000 formal complaints in 2025. The Federal Court of Justice ruled in 2021 (III ZR 179/20 and III ZR 192/20) that a platform must tell users the reason and give them a chance to respond before blocking an account. Two of the EU’s certified out-of-court bodies, User Rights and Platform Control, are based in Germany.
As of 2026-10-26
Regulators and public bodies
bundesnetzagentur.de
The Bundesnetzagentur explains that, as Digital Services Coordinator, it cannot unblock or block accounts itself but checks whether platforms comply with the DSA. For a complaint it asks for all reports and replies exchanged with the platform, the account name and the linked email address.
Bundesnetzagentur DSA complaint portal (in German) (opens in a new tab)
bundesnetzagentur.de
The online form for filing a DSA complaint with the Bundesnetzagentur.
winfuture.de
WinFuture reported that the Bundesnetzagentur received more than 2,000 formal DSA complaints in 2025, mostly about unclear reasons for blocking personal accounts or deleting posts. Most concerned very large platforms, and 26 were handled in national administrative proceedings.
Courts, lawsuits and petitions
ohn.haendlerbund.de
In a ruling of 28 July 2025 (61 O 99/25 Kart eV), the Berlin Regional Court held that deactivating an Instagram account without first hearing the user was an abuse of Meta Platforms Ireland’s dominant position under competition law. It accepted German jurisdiction under Article 7(2) of the Brussels Ia Regulation despite the Irish forum clause in the terms.
Consumer groups and legal help
verbraucherzentrale.de
Germany’s consumer advice centres offer a free tool that drafts an objection for you to paste into Meta’s contact form; for hacked accounts it points to facebook.com/hacked or instagram.com/hacked. If that does not resolve the problem, it suggests complaining to the Bundesnetzagentur.
Please note
This page collects public material as general information. It is not legal advice. Bodies and procedures change, so check the original link before you apply.
For step-by-step official procedures, see the recovery guide.